Return of goods

Before filing a complaint, please contact us at 797 818 888

Filing a complaint

To file a complaint, follow the steps below:

1. Return/Complaint Form (Appendix No. 1)

Complete the return/complaint form and attach it to the shipment. The document should include the following information: name and surname, email address or mailing address, telephone number, product number and reason for complaint, date of purchase and occurrence of the defect.

2. Returning the Product

When submitting a complaint, please return the product along with all its accessories and a copy of the purchase invoice.

3. Shipping

The product under complaint should be sent to the following address:

Kolibry Garden ul Kolejowa 348, 05-092 Łomianki

Returns goods

According to applicable law, you have 14 days to return the goods. To withdraw from the contract and return a product purchased from us, complete the required declaration and send it to our address along with the returned product(s):

Kolibry Garden ul Kolejowa 348, 05-092 Łomianki

Please also include all accessories received with the declaration and the returned product(s) along with the package containing the declaration and the returned product(s).